There is no strict scale restriction for cooperation. Whether you are a chain medical beauty institution, a single-clinic outpatient department, or a newly prepared institution, you can apply for cooperation as long as you hold a legal Medical Institution Practice License and recognize our product quality and service philosophy. We will customize an exclusive cooperation plan based on your institution's actual needs (such as business positioning, customer groups) to lower the cooperation threshold.
All products strictly comply with national medical beauty industry standards and have obtained NMPA (National Medical Products Administration) certification. Specifically, optoelectronic equipment holds the Medical Device Registration Certificate, and medical consumables hold the Medical Product Registration Certificate. Complete qualification documents can be provided for your institution's verification at any time during cooperation to ensure compliant product use and avoid policy risks.
After purchasing equipment, we provide free integrated training combining "theory + practical operation". First, online recorded courses explain equipment principles, applicable groups, and operation taboos; then offline (at our headquarters training base) or online live practical teaching is arranged, with instructors with more than 5 years of experience providing hands-on guidance; after training, an Equipment Operation Qualification Certificate is issued upon passing the assessment to ensure employees can operate independently and safely.
Equipment malfunctions can be reported through the "Technical Repair" entry on the official website or via your dedicated consultant. An engineer will be arranged for remote diagnosis within 1 hour, and 80% of minor malfunctions (such as parameter abnormalities, software freezes) can be resolved the same day. If remote repair is not possible (such as hardware damage), a nearby engineer will be dispatched to visit within 24 hours (covering over 300 cities nationwide) with common spare parts, ensuring the equipment returns to normal operation within 48 hours.
Yes, we do. We first understand your institution's business positioning (such as high-end anti-aging, light medical beauty), target customer groups (such as young women, middle-aged groups), and existing equipment through questionnaires or one-on-one communication. A customized operation plan will be provided within 24 hours, including project matching suggestions, customer acquisition activity planning, and pricing system design. After the plan is implemented, we will also track the effect regularly and adjust and optimize it according to the actual situation.
Yes, we can. The service process has three steps: ① On-site survey: A team will be arranged to visit within 24 hours to measure equipment size, evaluate the site environment (such as elevator load-bearing, door width), and formulate a safe disassembly and assembly plan; ② Professional operation: The equipment is wrapped with protective materials such as shockproof film and wooden frames, and disassembly and transportation are completed by certified engineers; ③ Commissioning and acceptance: The equipment is assembled and commissioned after being transported to the new site to ensure accurate parameters, and the institution signs the acceptance form after confirmation.
Warranty policies vary by product: ① Medical beauty equipment (such as Thermage, picosecond devices) provides a 1-3 year warranty (depending on the specific product model). During the warranty period, free repair and replacement of non-human-damaged parts are provided; ② Medical consumables are covered by quality assurance, and can be unconditionally returned or exchanged if there are quality problems. All warranty services can be quickly connected through a dedicated consultant.
For online consultations (official website customer service, WeChat Work), we promise an initial response within 10 minutes to answer basic questions (such as product prices, cooperation processes). For complex needs involving customized plans and technical details, the information will be synchronized to a dedicated consultant, who will provide a detailed reply or plan document within 24 hours to avoid long waits for users.
In addition to core services, follow-up support includes: ① Regular inspections: Free on-site equipment inspections every quarter to calibrate parameters, identify hidden dangers, and issue an Equipment Health Report; ② Resource connection: Assisting in connecting medical beauty industry resources (such as physician training, compliance policy interpretation); ③ Case sharing: Regularly updating successful operation cases and product operation skills to help institutions improve their business capabilities.
Yes, you can. New cooperative institutions can apply for: ① Small product trials: Such as medical consumables and small equipment, and purchase in bulk after experiencing the effect; ② Large equipment experience: Make an appointment to experience on-site operation (such as Thermage, water light equipment) at our headquarters training base, or apply for engineers to visit and demonstrate the equipment operation process to understand product performance intuitively and reduce purchase concerns.