24/7 convenient response time, eliminating the need for offline travel.
Partner institutions can initiate inquiries through the official website's "Online Customer Service" or dedicated consultant's corporate WeChat account and receive a professional response within 10 minutes.
For offline technical support or product trials, you can schedule a visit/in-store inspection directly online, and the system will automatically synchronize the appointment information between both parties;
For our cosmetic patients, we offer online post-operative care instruction templates and a FAQ database to help improve customer satisfaction.
Focusing on medical beauty products, we enable institutional operators to progress from “entry level” to “proficiency” through a tiered training system.
With the principle of “prevention first, repair second”, we provide full life cycle technical support for the core equipment of medical beauty institutions to avoid the impact of equipment failure on business operations.
Submit fault information (device model, fault description) through the “Technical Repair Report” portal on the official website.
If remote repair is unsuccessful, an engineer will be dispatched within 24 hours with spare parts and repairs completed within 48 hours.
An engineer will contact you remotely within 1 hour to troubleshoot minor faults (such as parameter anomalies) via video. 80% of issues are resolved remotely.
Provide integrated services for medical beauty institutions to avoid equipment damage and accuracy deviation caused by self-disassembly and ensure safe migration of equipment.
Upon receiving a disassembly and installation request, a professional survey team will be dispatched within 24 hours to measure equipment dimensions and document the site environment.
Customized protective materials are used based on the equipment's characteristics to ensure no damage during transportation.
A team of certified disassembly and installation engineers will visit you and disassemble the equipment strictly according to the Disassembly and Installation Plan, documenting all disassembly and installation steps.
The equipment will be delivered to the new site via a dedicated transport vehicle, and the equipment will be demonstrated operationally. The agency will then confirm that everything is working properly and depart.